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What if the customer rejects the goods after they arrive at the port?
Name : 陈曦 Date : 2022-02-18 View :
Question: After the goods arrive at the port, if the customer does not pick up the goods, they are returned and auctioned, what should we do?


Hello! Thank you for your attention!

For your question, please refer to the following reply:



1. Abandoned goods

First, ask the freight forwarder to find the agent at the port of destination for help, change the consignee to the designated agent, and then abandon the goods in the name of the agent. Why? If the consignee is not changed, it should be difficult for the consignor to abandon the goods unilaterally. However, after such modification, the agent at the port of destination will have to bear a lot of responsibilities, including the cost and responsibility of discarding the goods.


2. Resale

Find another buyer in the destination country, change the bill of lading consignee and sell it to them. This has great constraints. First, it will be difficult to resell customized products. Second, it is necessary to find customers who are willing to take over.


3. Return

It can be returned to the domestic bonded area for storage first. If there is a new order sent abroad or in the bonded warehouse with inspection, maintenance and packaging replacement bonded processing, simple processing such as simple packaging replacement, re labeling and shell replacement can be carried out, and the new order will be sent abroad. The bonded area is equivalent to a foreign country. The goods returned to the bonded area for inspection and maintenance do not need to apply for import declaration, so there is no need to apply to the Customs for returning the goods, pay taxes, and pay a deposit to the customs.


Domestic export goods, especially electronic products and small household appliances, have a high repair rate. The traditional way of returning to the factory for repair needs to face multiple cumbersome procedures such as customs, commodity inspection and national tax. The repair problem can be solved quickly by taking advantage of the advantages inside and outside the bonded area.


Therefore, the return of goods returned from abroad to the bonded area is equivalent to the goods remaining abroad and the import declaration has not been handled. Therefore, there is no need to apply to the Customs for the return of goods, and the goods returned to the bonded area are duty-free and can be re exported.


*If you have other questions, you can also directly contact our professional business personnel.

*Select the required service and region in the "business network" column on the company's official website, and the contact information of business personnel will be displayed automatically.


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